Location: Tiverton, Devon
Reporting to the Customer Service Manager, the Customer Service Co-Ordinator will process orders and fulfil customer needs to ensure customer satisfaction. The Customer Service Co-Ordinator will be working with a dedicated team on either our UK or International Markets, to ensure the successful delivery of key business objectives to our Service Level Agreements:
Key Responsibilities:
- Preparing quotations and placing and maintaining customer orders
- Liaising with our Customers and Field Sales Team in relation to orders and queries
- Taking customer calls including handling customer queries or complaints
- Attending customer meetings or trade shows as required
- Generating reports in relation to service level agreements
- Keeping Customer Relations Management system up to date
Skills:
- Excellent communication skills to include; over the phone/interpersonal, verbal and written
- Attention to detail and accuracy
- Strong I.T. skills including MS Office package – particularly Word & Excel
- Competent use of Outlook
- Previous experience of working in a customer service role desirable
- Awareness of SLA/KPI/GDPR terms
Benefits:
In addition to a competitive salary, we offer an attractive benefits package, including:
- 25 days holiday per annum, plus bank holidays
- Company contribution pension
- Healthcare cashback scheme
- Discounts with local shops and services
- Discounts at many major retailers including Argos, Currys, Halfords, Tesco, Sainsburys and Morrisons to name but a few
- Free on-site parking
- Career progression opportunities
- Continued professional learning and development
- Recommend a friend scheme
- Death in service after qualifying period
- Mental health support
- Financial wellness support
- Long service awards
- Seasonal events organised by HepcoMotion’s social committee
- Opportunities for overtime at a premium rate
Closing Date:
How to Apply:
To request an application form, please either:
Download: Download Application
Download: Job Applicant Privacy Policy
Telephone: 01884 243400
Email: [email protected]
Employee Introduction Scheme Level 1
Find Out More About Careers At Hepco: