Customer Service Co-ordinator

Location: Tiverton, Devon
Contract: Part Time

Reporting to the Customer Service Manager, the Customer Service Co-Ordinator will process orders and fulfil customer needs to ensure customer satisfaction. The Customer Service Co-Ordinator will be working with a dedicated team on either our UK or International Markets, to ensure the successful delivery of key business objectives to our Service Level Agreements:

Key Responsibilities:

  • Preparing quotations and placing and maintaining customer orders
  • Liaising with our Customers and Field Sales Team in relation to orders and queries
  • Taking customer calls including handling customer queries or complaints
  • Attending customer meetings or trade shows as required
  • Generating reports in relation to service level agreements
  • Keeping Customer Relations Management system up to date


  • Excellent communication skills to include; over the phone/interpersonal, verbal and written
  • Attention to detail and accuracy
  • Strong I.T. skills including MS Office package – particularly Word & Excel
  • Competent use of Outlook
  • Previous experience of working in a customer service role desirable
  • Awareness of SLA/KPI/GDPR terms


In addition to a competitive salary, we offer an attractive benefits package, including:

  • 25 days holiday per annum, plus bank holidays
  • Company contribution pension
  • Healthcare cashback scheme
  • Discounts with local shops and services
  • Discounts at many major retailers including Argos, Currys, Halfords, Tesco, Sainsburys and Morrisons to name but a few
  • Free on-site parking
  • Career progression opportunities
  • Continued professional learning and development
  • Recommend a friend scheme
  • Death in service after qualifying period
  • Mental health support
  • Financial wellness support
  • Long service awards
  • Seasonal events organised by HepcoMotion’s social committee
  • Opportunities for overtime at a premium rate

Closing Date:

Friday, 30 June 2023

How to Apply:

To request an application form, please either:

Download:  Download Application
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Telephone:  01884 243400
Email:          [email protected]

Employee Introduction Scheme Level 1

Find Out More About Careers At Hepco:

Contact us

Tel Sales Enquiries +44 (0)1884 257000 General Enquiries +44 (0)1884 243400

Address HepcoMotion Head Office
Lower Moor Business Park
Tiverton Way
Devon, EX16 6TG

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