Customer Service Co-ordinator

• Preparing quotations and placing and maintaining customer orders
• Liaising with our Customers and Field Sales Team in relation to orders and queries
• Taking customer calls including handling customer queries or complaints
• Attending customer meetings or trade shows as required
• Generating reports in relation to service level agreements
• Keeping Customer Relations Management system up to date

• Excellent communication skills to include; over the phone/interpersonal, verbal and written
• Attention to detail and accuracy
• Strong I.T. skills including MS Office package – particularly Word & Excel
• Competent use of Outlook
• Previous experience of working in a customer service role desirable
• Awareness of SLA/KPI/GDPR terms

In addition to a competitive salary, we offer an attractive benefits package, including:

• 25 days holiday per annum, plus bank holidays
• Company contribution pension
• Healthcare cashback scheme
• Discounts with local shops and services
• Discounts at many major retailers including Argos, Currys, Halfords, Tesco, Sainsburys and Morrisons to name but a few
• Free on-site parking
• Career progression opportunities
• Continued professional learning and development
• Recommend a friend scheme
• Death in service after qualifying period
• Mental health support
• Financial wellness support
• Long service awards
• Seasonal events organised by HepcoMotion’s social committee
• Opportunities for overtime at a premium rate

Friday, 30 June 2023

To request an application form, please either:

Download:  Download Application
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Telephone:  01884 243400
Email:          [email protected]

Employee Introduction Scheme Level 1