Customer Service Co-ordinator

Reporting to the Customer Service Manager, the Customer Service Co-ordinator will be customer focused, adaptable, comfortable to work collaboratively with other teams and truly enjoy building strong relationships with both colleagues and customers. You will process quotes and orders, ensuring customer’s expectations are met. The Customer Service Co-ordinator will support both our UK and international markets to deliver key business objectives in line with our service level agreements.

• Preparing quotes and processing orders in a timely way, working closely with colleagues in other teams in order to provide the best possible customer service

• Respond promptly and professionally to customer enquiries via phone, email and live chat

• Build strong working relationships with colleagues across the business working together to resolve more complex customer issues

• Support customers with returns, ensuring all interactions are recorded accurately

• Identify opportunities for continuous improvement in both policies and processes, share ideas and welcome feedback.

• Confident communicator with a passion for customer service

• Enthusiastic with strong administration skills and keen eye for attention to detail

• Calm and composed, you enjoy building relationships with colleagues and customers

• You have a solution focused mindset and enjoy learning

Monday to Friday: 9am – 5pm

35 hours per week

In addition to a competitive salary, we offer an attractive benefits package, including:

• 25 days holiday per annum, plus bank holidays

• Company contribution pension

• Healthcare cashback scheme

• Discounts with local shops and services

• Discounts at many major retailers including Argos, Currys, Halfords, Tesco, Sainsburys and Morrisons to name but a few

• Free on-site parking

• Career progression opportunities

• Continued professional learning and development

• Recommend a friend scheme

• Death in service after qualifying period

• Mental health support

• Financial wellness support

• Long service awards

• Seasonal events organised by HepcoMotion’s social committee

• Opportunities for overtime at a premium rate

To register your interest in the above position, please email your current CV to Caitlin Bird at [email protected] or call on Ext 2256

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